Got a question, a correction, or something you’d like to share with our team? We’d like to hear from you. This page explains the best reasons to reach out and what you can expect once you do.
Reasons to Get in Touch
There are several situations where contacting our team makes sense:
- General feedback or questions: If something on the site was unclear, or you simply want to ask about a review or a betting market we’ve covered, feel free to reach out.
- Corrections or outdated information: Sportsbooks change their promotions, odds formats, and terms often. If you’ve spotted something that no longer looks accurate, let us know so we can look into it.
- Responsible gambling concerns: If you have questions about staying in control of your betting habits, or you’re worried about your own behavior or someone else’s, our team takes these messages seriously.
- Reporting a sportsbook: If you’ve had a poor experience with an operator, whether it’s slow payouts, unclear terms, or conduct that felt unfair, we want to know. Reports like these genuinely factor into how we assess and rate platforms going forward.
- Sharing a big win or good experience: Not everything needs to be a complaint. If a sportsbook came through for you or you landed a big win, we enjoy hearing those stories, too.
- Partnership or collaboration inquiries: If you represent a sportsbook, media outlet, or organization interested in working with us, we’re open to hearing proposals.
How We Handle Your Message
Our team reviews messages as they come in and aims to respond promptly. Response times can vary depending on the volume of inquiries and the complexity of the issue raised, but we do our best to acknowledge every message we receive.
What We Can’t Do
We want to set realistic expectations. This site is not a dispute resolution service, and we’re not able to intervene directly in disagreements between a bettor and a sportsbook regarding withdrawals, account closures, or bonus terms. We also don’t offer financial or legal advice.
What we can do is listen. Reports of malpractice or poor conduct are genuinely valuable to us. They inform our ongoing evaluations and help us decide whether a sportsbook continues to deserve a place in our recommendations. If enough evidence points to a pattern of unfair treatment, that will be reflected in how we rate and describe that operator.
A Note on Privacy
When you contact us, only share the information necessary to explain your query or concern. We don’t need personal financial details, account passwords, or other sensitive information to look into general feedback or reports.
Whether you’re praising a platform, flagging a problem, or just curious about how our reviews work, we appreciate you taking the time to write in. Feedback from real South African bettors is one of the most valuable inputs we have, and it directly shapes the quality and accuracy of what we publish.